Starlink Support
Enjoy Total Peace of Mind with Our Starlink Support Service
24/7 Customer Service
Top-Rated by Our Clients
The Advanced Support Plan
Your internet connection is the lifeline of your home or business - Starlink's lack of customer service is a huge concern when you need fast & reliable support.
Expert help, anytime you need it
Internet issues never happen at a convenient time. That’s why we’re here 24/7 to troubleshoot problems whenever they arise.
One solution, no headaches
Forget speaking to multiple entities. Our support package ensures you have one point of contact, whenever you need it.
No unexpected callout charges
We prioritise your Starlinks performance. From setup to long-term care, we handle it all so you can stay connected.
One Plan. Total Peace of Mind.
We’re the only UK-based installation company that provides aftercare & support for Starlink customers.
Workmanship Guarantee
Every installation we carry out is backed by a workmanship guarantee, giving you confidence that the job will be done right the first time. And if something ever isn’t up to scratch, we’ll make it right - no questions asked.
Unlimited UK Relocations
Moving home or office? No problem. We’ll relocate your Starlink system anywhere in the UK at no extra charge, keeping you connected wherever life takes you.
Faulty Equipment Replaced
If your equipment fails, we’ll handle it for you. With our hassle-free replacement promise, you won’t be left chasing support or dealing with downtime — we’ll get you back online quickly.
24/7 Technical Support
Whenever you need help, our expert engineers are available. Day or night, weekends or holidays, you’ll always have access to technical support that solves problems fast.
Zero Callout Charges
Never pay for a callout charge ever again. When you subscribe to our support packages there will never be any hidden charges.
Essential equipment for remote troubleshooting and diagnostics
We provide pre-configured equipment that is 'plug & play' for a complete hands-off experience.
Your trusted Starlink support team across UK
Rely on our extensive UK-wide expertise for effortless Starlink support services, helping residences and businesses throughout the United Kingdom with dependable internet connectivity.
FAQ's
Unfortunately Starlink do not offer phone support in the UK, the universal path is “create a ticket” in the app/portal, which you will then be lucky to get through to a human.
You can skip the queue with our managed plan, this gives you direct engineer support and rapid escalation on your behalf.
Quick answer: By default, Starlink uses CGNAT (no inbound traffic). A Public IPv4 option is available on Local/Global Priority plans, with reserved (but not truly static) addressing; relocations or software updates can change it. Starlink’s own routers don’t support port forwarding—you’ll need a third-party router plus the Public IPv4 option.
We set up the right plan, public IP, and router for remote access, CCTV, servers, and VPN – end-to-end.
Check the Limited Warranty that applies to your kit. For damaged or faulty gear, open a support ticket with photos; if covered, Starlink sends a replacement kit.
Hassle-free: With our managed service, we diagnose, file the claim, and fit the replacement with no callout fees.
Update your Service Address in the account or app. Service is only guaranteed at the registered address; changing it disconnects the old one. Cross-border moves require a transfer and new account details.
Our Starlink managed service includes one UK relocation – book a date, we handle address changes, hardware move, and re-optimisation.
Residential plans are unlimited but can be deprioritised during congestion; Priority plans include a chosen data amount with the option to buy Top-Up data. Speeds aren’t guaranteed and may be reduced under congestion per the Fair Use Policy.
With our Starlink managed service we recomend the most suitable plan for your needs, monitor usage, and recommend Top-Ups only when they save you grief and money.
Residential Starlink Installations
Starlink for Construction Sites: Getting Connectivity Up Before the Rest of the Infrastructure
In the fast-paced world of construction, efficiency, communication, and data access are paramount. Modern construction projects, whether large-scale infrastructure developments or smaller residential builds,
Should You Wait for Amazon Leo or Get Starlink Now? A UK Perspective
For countless homes and businesses across the UK, particularly in rural and remote areas, consistent broadband remains an elusive dream. Traditional fibre and ADSL
Starlink for Events: Temporary High-Speed Internet Without the Cabling Headache
In the fast-paced world of event management, connectivity is no longer a luxury, it is a critical utility. Whether you are hosting a boutique
VoIP for Multi-Site Businesses: What Changes When You Scale?
In today’s dynamic business landscape, business growth often means expanding beyond a single location, establishing new branches, remote offices, or supporting a distributed workforce.
What Starlink Hardware Do You Actually Need? A Plain-English Guide
Ordering Starlink is an exciting step towards faster, more reliable internet, especially if you live in a rural area where traditional broadband struggles to
Starlink for Remote Workers: Is It Fast Enough for Video Calls and Cloud Work?
Working remotely offers flexibility, but it also places greater demands on your internet connection. Whether you’re joining client meetings on Zoom, collaborating through Microsoft
Looking for reliable Starlink support for your home or business?
Get in touch for a free consultation with our knowledgeable team!