Extended Warranty Terms and Conditions

Effective from the date of original installation

1. Scope of Cover

This extended warranty applies to all eligible equipment supplied and installed by us. It comprises a 5-year standard warranty and an additional 5-year extended warranty, providing a total of 10 years’ coverage from the installation date.

The warranty covers equipment faults, installation workmanship, and a range of post-installation support services.

2. Inclusions

2.1 Equipment Warranty

• Covers manufacturer defects in supplied equipment for the duration of the warranty.

• Includes all parts and labour for repair or replacement of faulty items.

• No callout fees apply for faults covered under this warranty.

2.2 Installation Workmanship

• Covers faults arising from our installation or setup process.

• Includes remedial works where required.

2.3 Relocation

• One relocation of the installed system is included, to any location within the UK.

• Relocation must be booked with a minimum of 7 working days’ notice.

• Subject to a standard risk and access assessment at the new site.

2.4 Ongoing Support

• Access to 24/7 technical support for diagnostic assistance and issue resolution.

• Priority response for service requests made under this warranty.

3. Exclusions

This warranty does not cover:

• Damage caused by misuse, negligence, tampering, or unauthorised modifications.

• Incidents resulting from external causes such as lightning, fire, or flood.

• Consumable items or optional accessories not supplied as part of the original installation.

• Work carried out by third parties without our prior approval.

4. Claims Procedure

To make a claim under this warranty, the customer must:

1. Contact our support team via telephone or email, quoting the original installation reference.

2. Provide a clear description of the issue and supporting photos where applicable.

3. Allow reasonable access to the equipment for inspection and resolution.

All claims will be reviewed in line with these terms and any applicable manufacturer guidelines.

5. Transfer and Validity

• The warranty is linked to the installed system and may be transferred to a new property owner if the equipment remains in situ.

• The included relocation service is non-transferable and can only be used by the original purchaser.

• Warranty cover commences from the date of completed installation and is subject to continued compliance with these terms.

• Unauthorised interference or removal of the equipment may invalidate this warranty.

For full assistance or to raise a service request, please contact our team directly.